Frequently Asked Questions
Everything you need to know about your order and our legendary merchandise.
How long will it take for my order to ship?
Standard domestic orders are typically processed within 2-3 business days. Shipping times vary by location, but most orders arrive within 5-10 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached. Limited edition tour merchandise and vinyl may have specific restrictions, so please check the product description.
How do I know which size to order?
We provide a detailed size chart on every product page. Our apparel generally follows standard US sizing. If you are between sizes, we recommend sizing up for a more comfortable fit, especially for our 100% cotton vintage-wash tees.
Do you ship internationally?
Yes, we ship to fans worldwide. International shipping rates and delivery times are calculated at checkout based on your destination. Please note that customs fees or import duties may apply depending on your country's regulations.
What payment methods do you accept?
The Who Official Store accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Is the merchandise officially licensed?
Absolutely. This is the official store for The Who. Every item sold here is 100% authentic, officially licensed, and approved by the band and their management.